RETURN POLICY

At Enochbook.info, your satisfaction is our top priority. We aim to make the return and exchange process as simple and hassle-free as possible. Please review our return policy for complete details.

1. Return Eligibility

  • Timeframe: Items are eligible for return or exchange within 30 days of receipt.
  • Condition: Products must be unused, in their original condition, and include all original packaging, tags, and accessories. Items that show signs of use, damage, or alteration are not eligible for return.

2. How to Initiate a Return

  • Contact Us: Reach out to us at [email protected] with your order number and details of the item(s) you wish to return.
  • Authorization: Upon approval, we will provide a Return Authorization Number (RAN) and instructions for sending your item back. Be sure to include the RAN in your return shipment.

3. Return Shipping Guidelines

  • Shipping Costs: Customers are responsible for return shipping fees unless the return is due to a defect or an error in your order. In such cases, a prepaid shipping label will be provided.
  • Secure Packaging: Package your return securely to prevent damage during transit. We recommend using a trackable shipping method, as we are not responsible for lost or delayed packages.

4. Refunds and Exchanges

  • Refunds: After receiving and inspecting your return, refunds will be processed within 7-10 business days. Refunds will be issued to the original payment method, excluding shipping fees.
  • Exchanges: For exchanges, notify us during your initial contact. Replacement items will be shipped once we receive and approve the returned item.

5. Handling Defective or Incorrect Items

  • Defective Products: If your item arrives damaged or defective, please notify us immediately. We will provide a replacement, repair, or refund at no additional cost.
  • Incorrect Orders: For incorrect items, contact us within 7 days of receipt. We will guide you on returning the incorrect item and ensure the correct one is dispatched promptly.

6. Non-Returnable Items

  • Final Sale Items: Items marked as “Final Sale” are not eligible for return or exchange.
  • Custom Products: Customized or personalized products cannot be returned unless they are defective or the customization was incorrect.

7. Need Assistance?

If you have any questions or need help with your return, feel free to contact us:

At Enochbook.info, we are committed to providing exceptional service. Thank you for trusting us to support your journey in exploring ancient wisdom through the Book of Enoch!